Now Alexa is not able to control my devices.
I disabled the skill to reenable and now it can't be enabled neither through app nor through web page
anyone else ?
I'm genuinely sorry that you're having these Alexa issues (and I wish I could assist but I'm not an Alexa user), but it's actually not helpful to create an entirely new post about this - you already have a relatively new Alexa-related post active with this very same question in it.
The technique of creating multiple posts about the same thing in hopes it will get a faster answer actually has the opposite effect since it's off-putting and makes any progress difficult to follow.
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today's issue is not the same as yesterday's.
Yesterday it was about my migration and it is solved when I tried on skill's web page.
Today it is not about my migration. Because everything is already migrated and was working fine until 1 hour ago.
It started just now and now nothing works. And I can't link my account.
So it seems like a general issue not specific to me.
OK ?
Thanks for clarifying that @ilkeraktuna . I was under the same impression as @hydro311 , given you made a very similar post as the original post here on your migration topic. It may be worth deleting that last post on the other topic to avoid any confusion?
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well I can't be sure about it. Because the issue I had yesterday was weird and solved in a weird way. Nobody from Hubitat support or no other Alexa-Hubitat user responded. So I'm still unsure if it was a correct solution.
Today I'm having again a problem all of a sudden. So it might be a extension of yesterday's issue or totally new problem. If anyone from Hubitat or a user like me can respond, we'Ll understand.
do you know any way to get help from Hubitat support ?
When I write an email, ı get an automated response that it is an unmonitored mailbox.
I've seen Bobby make a comment on another topic thar they have accumulated a bit of a backlog of support tickets over the recent holiday period, but they are expecting to work through them over the weekend. I would give it another day or two and see if you get a response by then
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The only ways to contact support are via the Hubitat Community, or by submitting a ticket in the support portal.
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You may also want to change the category of this topic
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Ah, yes, I missed that part...
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but there is no ticket submit category for technical issues ?
@aaiyar wasn't meaning that you can create a ticket via the Community, just that this is one way to engage with Hubitat support. The get help category of your previous topic is the one to use. If you would prefer to raise a ticket with support you can use the portal.
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but there is no ticket submit category for technical issues ?
Ah, my bad, I have never looked at that myself. Probably best to leave it for someone like @bobbyD to comment on the best avenues for different communications.
Very strange, I’ve had the skill working on 2 different hubs without issue since it came out, same for a lot of people.
So it’s hard to believe it’s a general issue.
One thing to check is if “Alexa Hunches” is enabled or not cause it can causes strange issues like this.
If you followed the docs it should work really well.
Also side note, please remember this is a forum, not a live support/chat, so you might not always get fast responses for support or the community.
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that's why I am looking for a formal way of support. And can't find:
- support@hubitat.com returns "unmonitored mailbox"
- support portal does not have a ticket category for technical issues
I don't have hunches enabled but I also don't think that linking Hubitat to Alexa account could be related to Hunches.
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just now I removed all of my unused hubs from Hubitat registered hubs (so that Alexa skill can display only one hub to select)
I also removed the skill app and installed it again.
Then retried on Alexa skill page for linking.
It linked.
I don't know what's happening but there is a problem on my Hubitat account. (maybe because I have 3 hubs)
it's not good to have no official support access.
Can’t help with the official support method stuff, sorry.
But it seems like maybe the multiple hubs could be related, but only if you tried to set up the skill with multiple hubs.
I think the skill can only be used with one hub at a time, others have reported before using multiple, but I think each needs to have separate Alexa Access Tokens requiring multiple Hubitat and or Alexa accounts.
I have 3 hubs, all show up in the selection page, but I only have the skill on and using it with one Hub. So I don’t think them all showing up there is an issue alone.
But if you tried the skill app on multiple hubs, and tried to configure multiple hubs to Alexa in a short time period I suppose that could cause it.
I’d do this if you haven’t already:
- remove the Amazon Echo Skill from all the Hubs except the one you want to connect to Alexa (if you have it on multiple hubs)
- disable then completely remove the Hubitat skill from Alexa
- take a 15-20 minute break to let things settle on the Alexa cloud side
- follow the instructions to enable the app and skill for just the one hub you want to connect to Alexa
When I recently switched over from my C4 connected to Alexa, to my C8 which has all the devices shared to my C7 which connects to Alexa it took a minute for things to settle and I did everything in what I thought was a logical order.
- disable Alexa skill used with the C4 hub
- removed the Amazon Echo Skill app from the C4 hub
- noticed that some devices still showed in Alexa, so I closed the app completely and went and did some things for about 15mins
- added the Amazon Echo Skill to the C7 hub
- selected just to share 2 light bulbs to start
- followed instructions to enable the Hubitat skill in Alexa
- selected the C7 hub (screen showed all 3 hubs)
- everything worked as expected
I just did this all a few days ago.
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Staff monitor this forum, and often respond to user questions or concerns. In addition to the troubleshooting steps that other users suggest.
For the most part, staff do not offer one-on-one technical support for users via email.
In other words, this forum, for most issues, is an official method of accessing support.
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