after todays platform update hub failedto start. what to do now?
Phoa, not good.
Have you emailed support@.... ?
Does your Hub have its led on ?
Have tried another power supply ?
What version of HE do you have ?
Can you ping the static IP address that you’d assigned to the hub ?
its the latest update on C7 hub
What LED light, if any is on?
Is the hub accessible through http://my.hubs.ip.address:8081/ ?
If yes, I suggest rolling back the version first. If that doesn't bring the hub up, next up would be soft reset followed by reboot and a restore from one of the regular backups.
hi .
its not accessable. hot to soft reset it ? what do you mean by regular back up? are there auto saves?? of course im not happy loosing allm setting and work with the hub
its the new 2.2.4 updated on C7 Only blue LED lits . thou my router sees the hub its not responding
C7 2.2.4 blue LED on. router sees it .pingable. but no ui. if its pingable is possible to some ssh command line access , rollback reset whatever ??
Hello - please follow the soft reset procedure as detailed below:
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but this page doesnt comein. no response
be careful, new update bricks c7
Hi there, do you mind sharing what specific issues you may have experienced after updating your hub? We have not received any other reports that the latest update caused any critical errors, so I am very interested in your experience. If you didn't do so already, please send us an email to support@hubitat.com if you continue to have any problems.
Also, if you believe that the new update caused problems, you could always restore the previous platform version from the Diagnostic Tool
well after todays 2.2.4 update my hub C7 doest respond. only blue LED on.
nono that not coming in hub doesn
t respond
Could you please perform a Soft Reset by following instructions in below document. It is always possible that when installing a new update, the process may be interrupted (E.G. brief power outage, connection drop, etc) and the platform may become corrupted -a blue light means that the platform isn't running.
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thank you very much for the help for everyone. manged to enter the hub management first i was missing the dash from the end 8081/. manged to reset and update again. the only disappointment that the restore points barely contain anything. all of my devices lost . only some app got restored. theres lot to fix around this feature. ones again, thanks for everyone's help
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The backup files saved on your hub, that can be restored, are an image of your hub at that point in time when the backup was saved. Depending which backup you selected to restore during the Soft Reset, may not contain every change you made after the backup was saved. If you are missing apps or devices, please restore a more recent backup.
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Good to hear you were able to recover from your bricked hub.
It sounds like you may have had a corrupt database before, during or after your firmware update.
Pulling the power out would do that.
I strongly suggest you check out and read the Care and Maintenance docs and watch some of the tutorial videos below before you go much further and get more disappointed.
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A timely reminder of the old PC adage, backup often (and especially just before a system upgrade).
@bobbyd I've noticed that the diagnostics tool will take forever to appear if the hub has frozen but still functioning (pingable/correct lights on). I suggest making it clear in the documention that accessing the page can take some minutes but it will appear eventually. Same with any commands on the page once you (eventually) get there.
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That is odd, and never seen that happen before. The page is light, it shouldn't take long to load.
