I'm trying to add several NEO Z-wave Plus Smart Mini plugs to my Hubitat C8. They show up in my Devices page on my phone but are in pink with the dreaded sad face. I've tried adding them via the regular method and also using the Smart Devices method with same results. Any help would be appreciated. I am a new Hubitat user but long time Z-wave user.
Ignore the phone app/devices for a minute.
If you use a browser (preferably desktop) to go to your hub, and go to the Devices tab and look at your device there, what does it show?
In particular Current States are one thing to look at. Do they change when you command the device on and off on the Commands tab? I presume these devices have a button on them, if you push the physical button does Current States reflect that you did something with the button?
Also look at the driver being used in the Device Info, Type. That would be helpful to know as well, it may have paired with the wrong or no driver at all. If it says "Device" as type, that is because it didn't find a driver match.
1 Like
It won't go to my Dashboard. When I click on my "Discovered Hub", it says "This site can't be reached".
When looking at the app, the devices have stopped working (no response to tapping the icon
). When activating the physical button on the switch, it does respond. I'm not sure how to look at the driver via the app. Again, I can't get into the hub via a browser. I do have the IP set at fixed on my Ubiquity DM.
The driver probably defaulted to something incorrect, and is the most likely issue.
You can't, you need the web UI.
You need to get that figured out before you can troubleshoot anything else.
Double check it is connected with the expect IP in the router, and then make sure your device you are connecting from is on the same VLAN.
You can try connecting to the diagnostic tool port:
Hubitat Diagnostic Tool | Hubitat Documentation
1 Like
I think it's a bad unit. I have it plugged directly into my Ubiquity POE 24 and I can connect to the app but not via a browser.
Unlikely, it has an internet connection obviously if you can connect via the app.
Does the app say it is local or cloud, it shows it somewhere on the main page? If the app is going cloud then the hub may not be reachable locally from your device (may be on isolated or on a different VLAN).
Did you try the diag tool as I suggested?
Have you tried pinging the IP locally? Or any sort of network troubleshooting?
3 Likes
I am not sure how you are coming to that conclusion? The hub is up and running, you just aren't able to connect to it for some reason.
Is the hub only hardwired, or did you also set up wifi in the hub?
I assume from what you have said you only have tried your phone, you don't have a laptop or desktop that can be hardwired to your router to try?
Have you ever been able to connect to the hub, or is this a new thing?
Is your phone or the hub on some type of isolated network, a guest network, or something similar?
Also a very good place to start if you are having issues.
3 Likes
Are you absolutely sure of the ip? Can you connect to other things on that same subnet? Download advanced port scanner (free) and scan your network and see if you can see the hub on there. If so go to the ip it found from a PC web browser,
I switched browsers from Chrome to Safari and moved the hub from direct plugin to wifi and am now able to get to the hub via Safari but still not Chrome. With that change the hub is now on a different IP and none of my devices are working although they do show up in my Device list.
Set a static IP on the hub to your old IP address (though that wouldn't affect z-wave or zigbee devices)
Rob, using Safari I can see all of the devices but cannot actuate them. I've done the 10 minute shutdown with no effect. All I have are zwave devices and changing the IP back to the original shouldn't have any affect.
I also switched to WiFi from direct ethernet. The app is working fine now but not the browser. What do I need to do to get the browser working?
Correct the Hub IP or connection method does not matter for Zwave devices. You just need reliable access to the hub UI to troubleshoot anything.
Here is what you need to read/provide for Zwave troubleshooting
1 Like
Rick 
I was thinking if something was dns cached it may not be reading correctly. Doesn't make any sense that one browser would reach it but not the other. Are you doing this via PC/Mac or on a device like a phone/tablet?
Could you also post your z-wave details page in its entirety?
The correct IP is all you need. From a pc/mac use angry ip scanner to scan your network and confirm it's ip address (match the MAC address of the hub in the results).
Make sure your PC/MAC is on the same subnet as the Hubitat.
2 Likes
