ZW Toolbox is a diagnostic tool, not a solution. I also came here from Wink. I couldn't get my Schlage locks to work either.
I ended up excluding everything, adding 4 range extenders, re-including everything, and my locks have been fine since (one hiccup in August that was I thought was a lock issue - it wasn't).
ZWT was helpful in positioning those 4 range extenders and a fifth I added later.
P.S. my locks gave me issues with Wink every once in a while.
