Account migration from google is not working

Hi
I just tried to migrate my hubitat portal account login from google to email/password. I got the code and temp password, but on login attempt, it does not work and says wrong username/password. When I attempt to change password via forgot password, it asks me to contact support.
How should I proceed?
Thanks
Borzoo

Did you complete the migration process on portal.hubitat.com by logging in with the temporary password and then prompted to change the password?

I did not. I was on portal.hubitat.com
I just used test-portal.hubitat.com and it is working.
Thanks for the quick reply.