I have one hub shown in my account.....added 2nd hub in new location and thought I registered it. It doesn't show in my account (only the first one does) so I cannot link to the mobile app. There is no "Register Hub" card available as it would if it was not yet registered.
I cannot find anyway to register this hub.
Can you access the hub from its local network? If so, go to Settings the select Hub Details. At the bottom of the page you can see the registration details. If not already registered, then follow on screen instructions.
Bobby, At the bottom, I see "EMails linked to this hub" and mine is there along with Role Admin
Emails Linked to this Hub
You can manage this registration by logging into My Account
| Role | |
|---|---|
| xxxxxxxxxx | Admin |
but logging into my account shows only my other location's hub and no way to add one.
Jeff
reaching out again.
I still have not resolved this.
I can connect on the local network, (the hub believes that it's registered on my account's email as indicated on the SETTINGS page.
I have built a dashboard and rules. I can connect locally or I can connect over my VPN from my other "webster" location.
I connect on the local network and go to MY ACCOUNT, login, and only my "webster" HUB is there.
I can find the local Hub (only using the advanced find by scanning the IP range, and it shows up,
I believe that for some reason, the Hub believes it's registered, while the account in the cloud server does not. So I cannot add the hub athrough the HUB because it thinks it's already there. I cannot add it from the cloud server because there's no way to "Pull" it from there.
NOW - here's the anomaly. If I use the mobile App, both hubs show but the HUB in question tries to connect to a local IP that is not the Hub's IP. It looks like it thinks it's local, (when it's not) and the IP shown in the title bar is the local (to that hub) IP from it's origonal DHCP, not the Static IP I changed it to later. SO Maybe I originally registered the HUB before I changed it's local IP, and now that has confused the something?
If I could figure out how to de-register it from the HUB side, then I could re-register it and it might work....but don't see how to de-register except from the Server where it doesn't show up.
Jeff
Your "Safety Harbor" hub is registered with the same email address but it has not been connected to the cloud since Aug 28. Bringing it back online would make it show up on my.hubitat.com.
And how do I bring it back online? It's on that network, and that network has internet access. I can access it on my VPN, and I can access it using a local computer there that I have Remote Spashtop access.
Is that hub using DHCP? Or did you configure it for a static IP via Hubitat's Network Settings page?
Some users have reported similar Hubitat cloud connectivity issues when the hub is configured for a static IP. Try using DHCP with a reserved IP address in your router's DHCP server, if you're not already configured that way.
Simply rebooting the hub or synchronizing its internal clock may do the trick, unless something within your network is blocking hub's access to the internet. To update the time, go to Settings, then Hub Details, and then select "Update Time from Browser".
it's static. As I mentioned earlier, I think I registered it when it first got it's IP instead of waiting until I had it moved to it's desired static IP.
I would prefer static, but certainly would rather it work..
Is there a trick to getting reboot to work from the System Settings\Reboot menu? I could never get that to work when I was on-site. I would need to force a reboot to change back to DHCP, correct?
When the registration occurred doesn't matter. The registration is not tied to the IP, but rather to the email address and the hub ID.
You said you can access the hub, so you can go to Settings, then select Reboot Hub.
I was not getting it to re-boot when I was on site, but now, I think I wasn't patient enough. and would always go and re-power before it started the reboot.
I remotely rebooted without changing to DHCP and nothing changed.
I changed to DHCP and rebooted and it now shows both hubs as I was expecting.
Thanks for the help
Jeff
Download the Hubitat app
