[2.3.7.144][C8] Z-Wave backup failue and z-wave devices not working

[user2292]

Happy New Year everyone!

I woke this morning to my z-wave devices not working and the following notification

 "Last cloud backup was unsuccessful. Failed steps: Z-Wave, file manager. "

One of my blinds was reporting this error:

The I did take 4 of iBlinds and change them to S2 from no security if that may have had anything to do with it.

I tried a shutdown, unplug for 30 seconds, reboot, but that did not work. Turning the z-wave radio off and back on did fix it.

I'm no longer getting any errors now.

[neonturbo]

I believe support team are aware of this issue, and have been investigating it. I am not sure when the fix will happen, many are recommending extending your backup interval to minimize the issue as well as taking a manual backup to ensure you have a clean and current backup.

Cloud backup failure causes Z-Wave radio to go offline

It is still very inconvenient for those who experience this issue, as they can wake up with a non-functional Z-Wave radio. Resolving this for good and for all, is a high priority. We really appreciate everyone's patience and understanding.

[danabw]

@neonturbo

extending your backup interval

One approach to minimize disruptions until a fix is released:

1. Turn off scheduled backups
2. Manually backup when you make significant changes on your hub

That way you're watching things when the backup completes and can respond appropriately if Z-Wave devices are affected, rather than having things down for a while if the backup runs unattended.

Does require you remember to do the backup after making significant changes, which I know from personal experience can be a challenge.

[velvetfoot]

@user2292

I tried a shutdown, unplug for 30 seconds, reboot, but that did not work.

I think you should keep it unplugged for at least a minute.

Also, you mentioned "reboot"...did you reboot after you plugged back in?
Usually a shutdown/power cycle with a minute break brings it back.

Also, it should be made clear this problem is associated with cloud backups, which could affect the radios.
Not local backups, which don't do radios.

So, what I've done lately, per @JasonJoel 's advice, is to keep my daily local backup, since I'm always tinkering with rules, but stretch out the interval for cloud backups to two weeks, OR, whenever a device is added.

I'm past the stage of adding a new device every day, for now.

edit: Corrected manual to local.

[user2292]

I didn't do a "reboot" after plugging it back in. By that you mean a second boot, as it boots once it gets power, right?

[velvetfoot]

Yeah. Not usually needed. Just wait and then plug back in.

[danabw]

@velvetfoot

unplugged for at least a minute.

Based on some statements from folks here smarter than me I think it doesn't really require a full minute - I do usally tell people to "wait a minute" just to make sure they don't immediately plug it back in.

@velvetfoot

Not manual backups, which don't do radios.

Just to be clear, you can do a manual Cloud Backup, which will include radios.

[velvetfoot]

@danabw

Just to be clear, you can do a manual Cloud Backup, which will include radios.

I should have said local, instead of manual. Duh.

Nevertheless, distinction between cloud and local.

[Duck]

I'd recommend just rolling back to the previous version and waiting until the problem is fixed before rolling forward. I rolled back to version 2.3.7.140 and the cloud backups are running normally again.

[velvetfoot]

I see evidence of this issue going back to July '22:

Nightly Processes Breaks ZWave, Routing Table Blank

Hub: C7 FW: 2.3.2.141 I have had this happen twice now. I have my nightly process happening at 2 AM and I get up for work at 3AM. Twice in the last couple of weeks, nothing ZWave will work when I get up. I pull up the ZWave settings page and almost all devices will have it's routing table blank. If I reboot the hub it does not fix it, I have to shutdown the hub and unplug it for 30 seconds to reset the ZWave radio. When I plug it back in and it fully comes up, everything immediately has i…

[danabw]

This is a very YMMV issue - affecting some people/some hubs, so really hard to tell what may help in any individual situation. That intermittentness of the issue is likely what is making this a difficult nut for HE to crack...glad I'm not trying to figure it out (and you all should be glad I'm not involved as well).

[charlesrblack]

Is there any sort of resolution on this? I am on 2.3.8.125 and shutdown and reboot solve the issue for a bit, but within 24 hours the hub becomes unusable (I'm primarily z-wave).

I have turned off any auto backups, but it's still happening.